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Search results for “customer centricity”
As Yelp struggles, might a travel giant eat it?
01/11/2016
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4:52:04 PM
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Yelp's stock price was hit hardly, since its business scope is sort of the same with that of travel companies which have been keen on acquisition activities, Yelp is very likely to be acquired by a travel company.
Is your booking flow ready for the Millennials?
12/03/2015
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4:20:23 PM
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The market is at a tipping point. Millennials are poised to become the dominant consumer segment globally, tipped to spend $200 million annually from 2017.
Making an up-sell click seamlessly, rather than blatantly selling it
11/24/2015
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6:18:01 PM
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Up-selling training to a property’s front desk team members, backed up by an astute data strategy, is key to incremental revenue and stepping up loyalty.
Homeinns optimistic about achieving higher margin revenue contribution
11/10/2015
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5:48:42 PM
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The hotel chain continues to be bullish about its hotel development pipeline, as well as its frequent guests program which rose to 47m members in Q3.
Emirates and Dnata to turbocharge their enterprise tech strategy
10/21/2015
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4:44:19 PM
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Emirates Airline and its sister company Dnata said today they are launching a plan to transform themselves into “the leading customer-centric, technology-enabled travel experience enterprises.”
Personalisation – it’s about embracing smartness
10/11/2015
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10:25:59 PM
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How are travel companies trying to be smarter with personalisation? We learn from Dave O’Flanagan, co-founder and CEO of Boxever.
China Eastern gears up to sharpen its IT infrastructure
09/25/2015
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10:48:36 AM
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The group believes e-commerce is the future of selling. And it has chosen to re-engineer its internal processes and is demanding a higher level of expertise from PSS to enhance its IT capabilities.
Hilton fluffs the pillows for Uber’s arrival into HHonors app
09/07/2015
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7:07:27 PM
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Hilton Worldwide is opening its doors to usher in a partnership with ridesharing service Uber by enabling guests to set ride reminders, request vehicles to and from nearby locations and explore local scenes.
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